I often find this kind of thing goes deeper into the system. Have you investigated what is reported in the Event Viewer for example? I recently had a similar case with another program being blamed for a problem. It turned out the root cause was Windows 10 ClearFonts, and, in fact a Windows systems bug.
I went directly from Win7 to Win10, both have had few and far between problems, but they never affected TS or other programs.
I'm also a big critic of TS because they write software like it was the early 1990s. No rhyme or reason to the way they do things. So I do agree, if your hardware has even a micro glitch, Tech Smith software will eventually expose it.
For example, for those of us that have encountered it as quite stable, are we all using it with media created primarily by Camtasia itself? For example, screen recordings?
I could easily see where it might crash or exhibit odd or unwanted behavior if maybe one isn't using it with its own screen recordings and is possibly inserting media it "doesn't like".
Note that I'm not saying this is what's happening, but I'm not sure it's been clarified.
Cheers... Rick :)
I prefer to edit exclusively with no other apps running. However, I may have one audio app opened to capture voice then shut it down once completed and I may have an image editing app open. I prefer not to run browsers, email clients, nor Skype while editing although I have run all while using Camtasia; I just prefer not to and avoid when possible. Notepad and calculator may also be running. Keeping other audio video programs out of the mix helps to prevent loss of audio and video sync in my experience., especially screen recording. It can be corrected in edit, but my experience has made me philosophically believe that media creation prefers exclusivity over the system. In this manner, the computer doesn't have to deal with priority between apps.
Crashes have happened both with editing screen recordings and other media as well. I don't agree that there's such a thing as "possibly inserting media it "doesn't like"." If it recognizes and supports the media file, "it already likes it." One of the main reasons I posted this thread is also because recently I had done about 59 minutes of screen recording, lots of pauses and checks (for the record I've recorded hours in the past without problems).
Well this time it crashed with me editing and not only that it DELETED ALL THE SCREEN RECORDINGS! How in the world is that possible? How can a cresh PHYSICALLY DELETE data which is not EVER suppose to be at jeopardy since it was RECORDED, STORED and SAVED in the hard drive!
Please also note that I already contacted support, we've done lots of testing, system checks and there's nothing wrong with my system. We're still going over lots of workarounds and checks. I personally enjoy Camtasia because its simple and has always helped me for years! However, for the first time ever I saw my self WEEPING over an editing job after dozens of hours of WORK were lost + ALL source files were deleted! I was SAD when everything was unrecoverable but what was even more SHOCKING was when the screenrecordings WERE GONE! WHAT THE HECK?
I hate to be writing and sharing this but it was so frustrating that I had to talk about it somewhere. I am sharing all this because it also feels good to share my frustration. For the first time I started to look into alternatives, after years of using Camtasia. Now I am testing Camtasia 2019 as a trial that support asked me to and the issue apparently remained after my first use.
Also note that it has crashed while I am simply trying to work with library elements such songs.
1) The original post indicated that crashes follow from system to system. I realized that some people, myself included, bring along several program in addition to Camtasia. Those who have crashing issues should list all their apps to see if their is a common app between them. This could narrow it down to something that doesn't play well.
2) Those who have crashes should make note of what they were doing in Camtasia, what was their use of features, size of video, number of transitions, which transitions, whatever. Just information, including what else was running at the time to see if there is a commonality between them.
3) Is anyone having frequent crashes running AMD?
4) I have heard that memory, while it may work and boot, is sometimes incompatible in regards to reliability. I have no personal experience with that problem.
5) Many years ago, I had an incompatible video card that caused crashes. The system would run, but it was unpredictable other than you could predict it would eventually crash. Once I changed out the card, the problem went away. I think it is important to pick known reliable and compatible hardware. I also think a power supply should far exceed the needs of the machine. My current system has 750 watts Gold rated, but I could run it on a 350 watts PSU. Having a lot of power prevents voltage dips when something or a combo of things suddenly demands power like a CPU speeding up while the fans increase while a hard drive goes to writing. I saw an HP deal on a tower at BestBuy, but it was clearly packed into a small case, had heat issues so people were taking the side panel off to allow better cooling, and the power supply was not large enough. But it was a great price both monetarily and in problems. I know I am voicing an opinion so please do not chew me up over it. A custom PC is more dollar costly, but if done right, it can yield an much better long term experience. Cooler running with hand picked CPU and heat sinks (I do not hear my fans running because they are moving so slowly), better power management, no bloatware, custom windows install, control over apps and drivers installs, more features such as my 4 bay hot swap with power button control over 8 drives. One more note on hardware; I never get the boosted CPU such as the 2700X Ryzen. I only get the 2700 because the X is only a little faster and yet it requires an extra 30 watts of power. A hot CPU will lock up when its temp sensor triggers. The sensor stops the CPU oscillator until it cools down.
I am a minimalist when it comes to setting up a PC. For example, I am running an MSI x470 motherboard, but I do not install the MSI audio app because I only need stereo and I let the Windows drivers run the audio. In fact, I do not install anything I do not need, not even for fun. I did install the MSI Command Center so I can check out my system from windows, but I disabled the auto run function and only load it when I want to look at it. I set up the fan and temp controls from BIOS and only use command center to adjust it when I want, but not as a continuing controller from windows. I also allow Windows to use default drivers in many instances depending on if that device needs special drivers. With the GTX1060 card, I only installed Nvidia settings app and the monitoring app, but nothing else. I do not overclock and I do not run my memory at max. Example, memory is rated at 3000, but I let it default to 2666 I think it is or something around that frequency.
I don't want to rub it in, but I do feel fortunate in that I run my PC for days, even past a week, without rebooting. I put it to sleep and wake it in the morning. I open 20 to 30 tabs in the browser, run Skype, an a plethora of other apps opening and closing and reopening including image editing, spreadsheets, documents, etc., and it runs as smooth as butter on hot pancakes. At some point however, I can tell it is getting clunky in its memory so I reboot and start again.
well, I think I've said about all I can say on the crashing topic. If I figure out how to crash Camtasia, I'll let you all know. And please Techsmith, change the Snagit "Remove from library" last chance screen from "Delete?" to "Remove?" so you will stop giving me heart shocks and making me have to recheck my choice just to make sure I am not screwing up.
Your points about a consumer grade system totally support my previous comments. I did a video of my system build, but I have yet to get it up online, but I will. It shows how I selected my parts and why. MSI had a compatible memory list for my motherboard, but when I saw memory on sale, I took a chance at sticks that were not on their list and had no problems. I also run my apps and OS on the SSD and all data is on mechanical drives. I mirror the SSD so if I get a drive failure, one button off and another on brings the system back up.
I will not return to a laptop for home use. I'll only use a laptop for portable use.
It sounds like you would be a fun neighbor also. There is a lot next door so if you are ever inclined to relocate, let me know. My other neighbor is a massive gardener. We could make fake deer hoofs and go eat fresh vegis and night. Just kidding of course. Actually, if you don't keep your car locked, he'll fill it up with zucchini and carrots the size of a boot.
I think people that build their own computers tend to create their own problems.
Dell's update utility has been keeping my computer humming along for 6 years now.
I feel the minimalist approach to computer utilization/usage is completely unnecessary. I throw the book at my computer regularly.
I currently have 223 installed programs. Requiring 117GB of installed disk space.
I often run multiple programs at the same time while surfing the web. Including while running Camtasia.
I push Camtasia hard. The last crashes I recall since Camtasia 9's release?
I was importing image sequences of hundreds of images. Adding them to the timeline and converting them to 1 frame per second using clip speed. That's a lot for my Computer & Camtasia to process.
Oh sure, having too many programs running will hinder overall performance. So I usually open other applications for a limited period of time.
There's times I run After Effects, Premiere Pro, Audition and/or Photoshop simultaneously. Through dynamic linking.
I run a 4 core i-7 processor. Which handles pretty much anything I throw at it.
So I'm fortunate in that respect.
The reasons for other people issues/crashes are long in tooth.
My graphics card was incompatible with Camtasia 2018. Same applied to Camtasia 2019. They fixed 2019 months after its release. While 2018 remains broken. My problem was not unique either, effecting many users.
After roughly a year 1/2. It was finally resolved.
Fortunately, 2018 users that can demonstrate the problem. Have the option to upgrade to 2019 for free.
Bottom line, if Camtasia is running well on your machine. Great.
If you have a problem that tech support is struggling to address. You've got a problem.
I noticed Camtasia in task manager was using 1.4gig of memory. Someone said you have to get past 2gigs of memory to get the crash. I'll have to try again and use at least 30gigs of MOV. That should require a lot more memory; perhaps as much and 2.8gigs.
For starters, the 2 GB threshold was brought up by me. This was regarding Camtasia "8". A 32 bit program.
32 bit programs cannot utilize a lot of RAM. Typically, 2GB is considered the limit.
That underpowered 11”Asus you were working with has only 2GB of installed RAM. Windows is utilizing a large percentage of that.
Leaving you with less than 2GB for other programs.
Therefore, you could not exceed the 2GB RAM threshold in Camtasia 8. If you work with picture in picture videos. You can crash Camtasia 8 with little to no effort. Just add multiple tracks of media.
Here’s Camtasia 8...Windows 10 64bit...................... Crashing with no edits applied. I’m simply exceeding allotted RAM memory.
64 bit programs can/will utilize all available system RAM, if
needed. This makes Camtasia 9 and newer versions different animals.
If you were to try and edit raw 8K videos from a RED 5 camera. You’ll probably want around 64 GB of RAM, with 128GB or more recommended.
A 32 bit operating system exacerbates the problem. If you run 64bit Windows. There’s an Operating system hack that allows for up to 4GB of RAM allocated to 32 bit programs. I’ve never tried using it.
You were inquiring about Dynamic Link. This is an Adobe feature.
In short, I can send/edit Premiere Pro timeline content/media to other Adobe applications. This would include Photoshop, Illustrator, Audition & After Effects.
Same goes for After Effects, linking to Photoshop, Illustrator, Audition and Premiere Pro.
I could edit a PNG in Photoshop. One that’s being used in a title effect in After Effects.
Any applied changes in Photoshop will update on After Effects timeline.
If this same title resided on Premiere Pros timeline as well. Premiere Pro would get updated as well.
That’s Dynamic Link in a nutshell. Which only scratches the surface. Functionality goes much deeper.
OK, for starters, your video made my soundbar amazing. Also, I now understand dynamic linking so thank you for that explanation; it's a very useful function no doubt. Way better than editing, saving, then going back to the other app and reloading manually.
Regarding the crash, what a cool way to demo a app crashing. So is it really just that simple? As soon as I get up to 2.5gigs of memory usage, boom, my app drops out? Is that going to happen to me as a for certain?
I have 32Gigs and am thinking about adding another 32. I have never rendered anything over 1.25 hours. I am remembering now more vividly my 11" laptop and I think what I was doing was rendering down the MOV video to mp4 individually and then deleting the MOV so my memory stick would not be full. Then I was editing the mp4 files into my final video. It worked out well. But I wonder how much degrading, if any, happens when I go to mp4 and then finalize again in mp4 of the same resolution and frame rate? I didn't readily notice any degrading at the time, but I wasn't looking for it so maybe it wasn't obvious without comparison.
I want to mention that if you are ever stuck with bad power button, there are two pins on the mother board that, when momentarily connected, start the machine. This can easily be done with a screw driver or jumper clips or even one of those tiny PC board pin connecting modules (you see them on hard drives and all sort of devices where a jumper is used to select a mode). As a builder of my own machine, I have no warranty service contract. If my own power start button went bad, I would simply get a $3 momentary switch from Radio Shack or other source. I would then find the ribbon cable on the motherboard, separate the wires for the start pins from the cable, then cut the cable up toward the old switch as long as possible, then drill a 1/4" hole in the back of the case near the edge (or top or anywhere that is easy to mount and access), install the switch, and then solder the wires to the switch. Something to keep in mind if you ever get in a jam with a bad start button.
Also, you mentioned your card reader going bad on your tower. As an option, I only use USB card readers so they are easily replaced and I do not have to commit a reader to the machine. Same for CD/DVD ROM drives. Both are easily replace for $5 to $20 or so. Something to consider if you ever build your own.
Thanks again for the great demo.