Will CAMTASIA ever stop crashing? I've been using it for years and it CRASHES very often, regardless of system. 2019 version, issue remains.

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Will CAMTASIA ever stop crashing? I've been using it for years and it CRASHES very often, regardless of system. 2019 version, issue remains.
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rodrigueslima2010x

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  • Skeptical at how much it crashes, freezes and DELETES data on it's own!

Posted 5 months ago

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george

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I often find this kind of thing goes deeper into the system.  Have you investigated what is reported in the Event Viewer for example? I recently had a similar case with another program being blamed for a problem.  It turned out the root cause was Windows 10 ClearFonts, and, in fact a Windows systems bug.
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rg

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The crashing issue is a known problem with Camtasia, and is one reason I stuck with v8.6 rather than upgrade.  It crosses multiple versions of Windows, from 7 through 10, whether Pro or Home editions.  It is easy to blame Windows, hard to accept responsibility, but no other video editor crashes with the frequency of Camtasia.

As much as I appreciate it for its simplicity and ease of use (and I do use it often) Camtasia has always been far less reliable than any other editor I've used.  We all work around the issues -- e.g. keeping all video sources at the same resolution and storing them within the same folder, resampling 48k audio down to 44.1k, etc. -- but the crashes keep coming.
(Edited)
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Wrathbite

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I have been on Camtasia 8, 8.04, 8.1, 8.1.2 and now 2019 (I'll upgrade to 2020 after the first quarter). I cannot remember any crashes. I had 8gigs on AMD A8, 12gigs on AMD A10, and now 32gigs on AMD Ryzen 2700. I also ran it on an 11" Asus with only 2gigs and that was both the hard drive and ram (it was a 2gig SSD soldered into the motherboard,  but it ran for 10 hours per fully charged). Techsmith advised me not to try and run it on such a small and low powered PC laptop. I'll admit it took a long time to render things, but it never crashed.

I would consider that you may be running a particular app that doesn't play well with Camtasia. Next time you get a new PC, run Camtasia first and often before installing everything else. Then install apps one by one, checking Camtasia multiple times until you find the install that interferes.

Does this happen to you on only one computer or has it happened to you on different computers? If it is the same computer then you may have a hardware issue. Also, could be over heating caused by poor heat sink compound, slow fans, lack of air flow in case (check clogged cooling ports on laptop). Rendering will heat things up.
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amanda couto

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Desenho para colorir
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rberrong

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I have been using Camtasia for years. I had lots of problems with version 7, I think it was, crashing. Version 2018 was much better. But I find that version 2019 crashes more often - on the same computer, with the same Windows 10, working on the same video files - than version 2018 did.  Still, not anywhere nearly as often as the version before 8.
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Ed Covney

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I've owned Camtasia since v8, I've always stayed current via a maintenance contract, and I have NEVER experienced a crash.
I went directly from Win7 to Win10, both have had few and far between problems, but they never affected TS or other programs.
I'm also a big critic of TS because they write software like it was the early 1990s. No rhyme or reason to the way they do things. So I do agree, if your hardware has even a micro glitch, Tech Smith software will eventually expose it.

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rg

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My system is Win10 Pro with 32GB of RAM and a chip running 3.41GHz.  While using Camtasia to edit, the only background programs running are Dell Support Update and Kaspersky -- no other media programs, no mail clients, no browser.  And I regularly experience crashes with Camtasia v8.6.  Maybe it is due to the fact that the older Camtasia program is 32-bit and my PC is 64-bit, but I doubt it, as the same program used to crash on my prior PC, which ran Windows as a 32-bit program.
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Joe Morgan

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Actually, 32 bit Camtasia becomes highly unstable when utilizing  a mere 2.25GB of RAM or more.It will crash long before reaching 3GB of RAM usage.

A short video with a lot of edits applied will max out this small allocation of RAM in a hurry.

For that reason, saving your project and closing Camtasia.Then re-opening Camtasia/Project. Can free up a lot of RAM.Allowing you to press on.

I used to keep task-manager open when editing complex videos. Camtasia 8 would generally start slowing down around 2GB of usage.
So that was the best time to save and recycle a project.
At some point, RAM would get overloaded to a point this technique could no longer free up more RAM.
There are literally dozens of workarounds people have used to squeeze more out of Camtasia 8.

Oddly enough,If a 32 bit program isn't exceeding it's capacity to utilize ram efficiently. They can actually outperform 64 bit platforms in many ways.


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rg

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Joe, if I understand your post correctly, the crashes have to do with the 32-bit use of RAM, and that this should be remedied (in theory) by installing a 64-bit version of Camtasia?
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Joe Morgan

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For the most part, yes.
Newer versions have stability issues/bugs as well.
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Wrathbite

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The little ASUS 11" laptop I spoke of with only 2gigs of built in fixed RAM (that cannot be upgraded) is a 32bit system. This means that all the apps including the OS are limited to and share this SSD type RAM / HD combo. The laptop has no dedicated hard drive. All you get is this 2gigs and you cannot have anymore.

I took this lightweight computer on a road trip. Each day, I would video anything and everything on the trip. At night, I would load all the files through the computer on a USB memory card. I would then load from the USB stick into Camtasia. I then rendered the video to mp4 on a different USB stick. All my data and video files were always on USB sticks. Only the apps were on the laptop memory.

My videos were 30 minutes to a little over and hour each. The rendering time took a long time. Like 4 to 6 hours. I kept the laptop plugged into an inverter that was plugged into the cig lighter.  The computer never crashed. As I said before, Techsmith told me Camtasia would not likely run on such a weak computer, but it ran fine. It was just slow at rendering.

Will I take that laptop on my next trip? No! I hated waiting so long before uploading video. 
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Rick Stone

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While I believe that Camtasia should be stable, and it has been for myself as well as the other reports in this thread, I believe we have a large unanswered question. And that is to ask exactly how Camtasia is being used.

For example, for those of us that have encountered it as quite stable, are we all using it with media created primarily by Camtasia itself? For example, screen recordings?

I could easily see where it might crash or exhibit odd or unwanted behavior if maybe one isn't using it with its own screen recordings and is possibly inserting media it "doesn't like". 

Note that I'm not saying this is what's happening, but I'm not sure it's been clarified.

Cheers... Rick :)
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Wrathbite

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Good question Rick. My answer is that I almost exclusively use footage from a Canon SX50 which records in MOV format. I then convert it to mp4 after editing. I also render to various sizes from original 1080p and 720p down to smaller resolutions for websites. I also use many photos from the same camera. I almost never do screen recording used for editing, but the few times I have, there has been no problem.

I prefer to edit exclusively with no other apps running. However, I may have one audio app opened to capture voice then shut it down once completed and I may have an image editing app open. I prefer not to run browsers, email clients, nor Skype while editing although I have run all while using Camtasia; I just prefer not to and avoid when possible. Notepad and calculator may also be running.  Keeping other audio video programs out of the mix helps to prevent loss of audio and video sync in my experience., especially screen recording. It can be corrected in edit, but my experience has made me philosophically believe that media creation prefers exclusivity over the system. In this manner, the computer doesn't have to deal with priority between apps.
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Robert R., Online Community Admin

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Hi there;

Out of curiosity, what resolution are your images? Are you leaving them at their native resolution and bringing them into Camtasia?
-Robert
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Wrathbite

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Hi Robert,

My camera is almost always set to snap pics at 4:3 ratio, 4000x3000, 12meg images because it gives me the most capture in all directions for this camera.  I bring them into Camtasia as is. Recently, I did an entire video just using still photos made throughout a summer of morning and evening shoots of a bucket garden which included all the tiny creatures that visited or resided there.  I used a cheap 10x macro add-on lens to get ultra close shots of bugs and tiny details of the plants. This is where I learned to work with focal length and camera distance to get focus on very tiny subjects. It all looked great on the 60" TV after rendering in mp4. My conclusion was, "Not bad for a consumer camera and a $10 macro lens twisted onto the front".

Wow, I am in need of a new camera.  Just answering your question reminds me that I am behind the times in camera tech. But this SX50 with it's 50x optical zoom and clear focus at 1/2" without changing lenses keeps me holding on. It's almost time though for a camera that shoots in mp4 so I do not have to deal with huge MOV. Of course, MOV is better quality, but 4K in mp4 might be better than MOV at 1080P.
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Joe Morgan

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Videos recorded to MP4 are compressed more than ones captured using other formats.

Thus, the intention is to share the video quickly. Without editing and subjecting it to another round of  compression.
The 50x optical lens is only surpassed by a newer 65x lens using the same camera body.
There may be a stronger lens on another camera?

Bottom line, I wouldn't sweat the larger file sizes.

It can boil down to a pick your poison option.
Degrade the overall quality of your videos to accommodate Camtasia.  Embracing workarounds.

Or go another route.

Regards,Joe
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rodrigueslima2010x

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I appreciate the comments and replies. I Run Windows 10 on a  Samsung  Intel Core i7 - CPU @2.70GHz 2.90GHZ.  16GB RAM and a 4GB NVIDIA GEFORCE 920MX graphics card which Camtasia runs on it on its on, always, and without any other apps. Crashes happen even when I am editing screen recordings.  I've been using Camtasia for around 4 to 5 years now and crashes have gotten more frequent now. What's even crazier is the fact that I restored my system a few weeks ago to get a fresh setup and all APPs were removed. I do not have a lot of apps in my computer and 0 games. I user the resources for nothing other than work and video editing. 

Crashes have happened both with editing screen recordings and other media as well.  I don't agree that there's such a thing as  "possibly inserting media it "doesn't like"." If it recognizes and supports the media file, "it already likes it."  One of the main reasons I posted this thread is also because recently I had done about 59 minutes of screen recording, lots of pauses and checks (for the record I've recorded hours in the past without problems).

Well this time it crashed with me editing and not only that it DELETED ALL THE SCREEN RECORDINGS! How in the world is that possible?  How can a cresh PHYSICALLY DELETE data  which is not EVER suppose to be at jeopardy since it was RECORDED, STORED and SAVED in the hard drive!  

Please also note that I already contacted support, we've done lots of testing, system checks and there's nothing wrong with my system. We're still going over lots of workarounds  and checks. I personally enjoy Camtasia because its simple and has always helped me for years! However, for the first time ever I saw my self WEEPING over an editing job after dozens of hours of WORK were lost  + ALL source files were deleted! I was SAD when everything was unrecoverable but what was even more SHOCKING was when the screenrecordings WERE GONE!  WHAT THE HECK? 

I hate to be writing and sharing this but it was so frustrating that I had to talk about it somewhere. I am sharing all this because it also feels good to share my frustration. For the first time I started to look into alternatives, after years of using Camtasia. Now I am testing Camtasia 2019 as a trial that support asked me to and the issue apparently remained after my first use.

Also note that  it has crashed while I am simply trying to work with library elements such songs.
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Ed Covney

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Can you snag a pic of your device manager with "Display Adapters" & "IDE ATA" opened up?

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Wrathbite

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I am very sad to think about rodrigueslima2010x 's frustration and experience. He did mention his system was Intel. I do not want to pick on Intel, but I think it is worth saying that, as a person who is not experiencing all the crash pain, all my systems during all the time I have used Camtasia since V8, have been AMD. I never had an Intel PC. I never had a horse either and I only miss not having a horse.
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rg

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If the difference is in the AMD chip I'd be surprised -- especially since so many other programs perform better with Intel.  But you never know.
(Edited)
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Wrathbite

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Yes, I concur, but I wanted to cover all the bases. Oh ya, and I never ran anti-virus software. I could do this because I never accepted attachments in email including from anyone I know. I never clicked on strange things.

Only now, since Windows 10, have I allowed the anti-virus to run. I may turn it off just to reinvigorate old habits. If I am not downloading, am not clicking attachments nor receiving email in HTML, and not surfing the web, why would I need anti-virus? On/Off, On/Off. Simple enough.
(Edited)
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Joe Morgan

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I consider you extremely lucky Wrathbite

Intel has led the way for a very long time.
AMD has surpassed them with their most recent and expensive processors.
However, their overpriced and not something the average consumer is running.

Below is just one forum web page if you were to search for Camtasia crashes.

Camtasia 8 crashed more than the newer versions. It crashed on me a lot!
Using nothing more than Camtasia screen recordings and still images.
I run a high powered Intel machine.

Camtasia 9 through 2019 have been much more stable with regards to crashing.


I've read hundreds of simular complaints over the years.

Regards,Joe

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Ed Covney

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rg - Not sure about "Dell Support Update" but Kaspersky can interfere with loads of stuff. Is it essential that it be active during an active Camtasia session? Or can you change KP setting to NOT check anything in any of the Camtasia file chain?
(Edited)
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rg

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Camtasia is excluded, so Kaspersky isn't scrutinizing it.  Dell is mostly a ghost stub that checks itself in once a week.  Not sure what else could be the issue -- it really does appear to be Camtasia.  No other editor freezes like this.
(Edited)
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rodrigueslima2010x

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Ed Covney

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As suspected, 2 video cards. If you can't turn off the 620 in BIOS you'll never be "right".
See: (Pay close attention to the PCI bus and what lanes are available for what devices).
https://www.techspot.com/article/1821-how-cpus-are-designed-and-built/
https://www.techspot.com/article/1830-how-cpus-are-designed-and-built-part-2/ https://www.techspot.com/article/1840-how-cpus-are-designed-and-built-part-3/
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rodrigueslima2010x

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The way the system is configured and pre-built from factory is to run  general apps on the 620 and specific apps on the 920MX such as Camtasia. Why would it need to be disabled?
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Ed Covney

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"Why would it need to be disabled?" Because the HAL (Hardware Abstraction Layer) only allows one color graphics card at a time. i.e.it's the card your NOT using that's causing all your problems. Read my response to @Wrathbite - below.
Here's a good discussion although old:
https://lifehacker.com/is-it-worth-it-to-run-two-graphics-cards-in-my-gaming-p-5994276
(The SLI or Crossfire connections allow one card to control both.

By the way, check with your Mobos manufacturer and see if there's an update.


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rodrigueslima2010x

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So my bios is locked for changes. I was unable to change anything. How about the graphic card options? I looked into and read and I have several options such as having NVIDIA as the default/preferred card instead of the auto-select option. 
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Mira

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Me Too. Specially When i Try to  Edit e Big File. 
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rodrigueslima2010x

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Okay, crashing is one things now where are my recordings? Yes, it was frustrating that it crashed and after I was ready to start working again... WHERE ARE MY SCREEN RECORDINGS? they were all deleted. ABSURD! I recorded the process of creating an important account online for a website, gave dozens of detailed tips and ideas and with the crash after a reboot EVERYTHING WAS GONE!  Can anyone please explain how in the world is that possible?  It turned out to be the most unreliable software ever! How can it delete the screen recordings that were SAVED and STORED in my HD! JUST LIKE THAT! 59 minutes of screen recording that was recorded in ONE TAKE only but with lots of pauses here and there... ALL GONE! 
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Joe Morgan

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Have you checked the Recycle Bin?
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rodrigueslima2010x

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hehe yeah. no chance.
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Wrathbite

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When I was a Snagit newB, I was using Snagit to snag screen images. I then saved to jpg. I never  realized that Snagit was tracking my jpg files. I figured once I save to a folder outside of Snagit, then those jpg files were on their own. Nope! So after two weeks of work and several hundred files, I cleaned up the Snagit library using "Delete" and whoosh, all my jpg files were gone. It was then that my love hate relationship with Snagit began. Of course, I now know that I have to select remove from library, but I wish this were a settings option and not something that can be accidentally done. Either way, there is a way to lose all your files by mistake. However, there was another, more gremlin like, awaiting me.

I noticed that Snagit suddenly started deleting files in the library on its own. Files I had not yet saved to JPG. It was only allowing me to Snag 20 or so files and then they would just start dropping off never to be found again. Well, now I was really hating Snagit and yet, it had never done that before. Wow! So strange.

One thing that was also going on, and had been going on for some time, was strange boot ups and strange PC freezes (not while running Camtasia by the way). I even got a battery warning message so I changed the battery and no help. I tolerated this issue while I started building a desktop PC which, by the way, has up to 10 hard drives and 8 of which have their own power buttons and 4 of which out hot swaps and I love to brag about my tower PC, but that is another story. So while building this new super computer, my laptop finally made me aware of the problem . . . I had a complete hard drive failure which left it clicking and kicking as its only remaining sign of life.

Well, I then scrambled to finish the desktop PC and fortunately I had backed up a few day before this catastrophe so all is well and that is when I upgraded Camtasia and Snagit, neither of which were my actual problem. The new PC is working great. I still hate the Snagit feature that deletes my JPG files if I fail to remember to "Remove from library" and use delete instead. And to add insult to injury, when I use the "Remove from library" function, it gives me that second, last chance window by saying "Delete?" when it should appropriately say "Remove?"

OK, so I spent a few hour last night trying to crash my Camtasia without success, but I did come up with some thoughts which I will place in a separate post.
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Wrathbite

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I tried to crash Camtasia last night by loading screen recordings, doing splits, and transitions, effects, call outs and nothing went wrong. But I did create a wild looking video and I came up with a few thoughts:

1) The original post indicated that crashes follow from system to system. I realized that some people, myself included, bring along several program in addition to Camtasia. Those who have crashing issues should list all their apps to see if their is a common app between them. This could narrow it down to something that doesn't play well.

2) Those who have crashes should make note of what they were doing in Camtasia, what was their use of features, size of video, number of transitions, which transitions, whatever. Just information, including what else was running at the time to see if there is a commonality between them.

3) Is anyone having frequent crashes running AMD?

4) I have heard that memory, while it may work and boot, is sometimes incompatible in regards to reliability. I have no personal experience with that problem.

5) Many years ago, I had an incompatible video card that caused crashes. The system would run, but it was unpredictable other than you could predict it would eventually crash. Once I changed out the card, the problem went away. I think it is important to pick known reliable and compatible hardware. I also think a power supply should far exceed the needs of the machine. My current system has 750 watts Gold rated, but I could run it on a 350 watts PSU. Having a lot of power prevents voltage dips when something or a combo of things suddenly demands power like a CPU speeding up while the fans increase while a hard drive goes to writing. I saw an HP deal on a tower at BestBuy, but it was clearly packed into a small case, had heat issues so people were taking the side panel off to allow better cooling, and the power supply was not large enough. But it was a great price both monetarily and in problems. I know I am voicing an opinion so please do not chew me up over it. A custom PC is more dollar costly, but if done right, it can yield an much better long term experience. Cooler running with hand picked CPU and heat sinks (I do not hear my fans running because they are moving so slowly), better power management, no bloatware, custom windows install, control over apps and drivers installs, more features such as my 4 bay hot swap with power button control over 8 drives. One more note on hardware; I never get the boosted CPU such as the 2700X Ryzen. I only get the 2700 because the X is only a little faster and yet it requires an extra 30 watts of power. A hot CPU will lock up when its temp sensor triggers. The sensor stops the CPU oscillator until it cools down.

I am a minimalist when it comes to setting up a PC. For example, I am running an MSI x470 motherboard, but I do not install the MSI audio app because I only need stereo and I let the Windows drivers run the audio. In fact, I do not install anything I do not need, not even for fun. I did install the MSI Command Center so I can check out my system from windows, but I disabled the auto run function and only load it when I want to look at it. I set up the fan and temp controls from BIOS and only use command center to adjust it when I want, but not as a continuing controller from windows. I also allow Windows to use default drivers in many instances depending on if that device needs special drivers. With the GTX1060 card, I only installed Nvidia settings app and the monitoring app, but nothing else. I do not overclock and I do not run my memory at max. Example, memory is rated at 3000, but I let it default to 2666 I think it is or something around that frequency.

I don't want to rub it in, but I do feel fortunate in that I run my PC for days, even past a week, without rebooting. I put it to sleep and wake it in the morning. I open 20 to 30 tabs in the browser, run Skype, an a plethora of other apps opening and closing and reopening including image editing, spreadsheets, documents, etc., and it runs as smooth as butter on hot pancakes. At some point however, I can tell it is getting clunky in its memory so I reboot and start again.

well, I think I've said about all I can say on the crashing topic. If I figure out how to crash Camtasia, I'll let you all know. And please Techsmith, change the Snagit "Remove from library" last chance screen from "Delete?" to "Remove?" so you will stop giving me heart shocks and making me have to recheck my choice just to make sure I am not screwing up.
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rodrigueslima2010x

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If you are not working with external medial  files like large video files added to be worked on the timeline, then you're not really testing the software.  Try adding video files that are several gigs each and work with adding elements from the library such as music, songs, outros  and such..    My system doesnt have any other apps other than OBS and a few system essentials.  I cleaned up my system a few weeks ago and it only has a handful of apps. 
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Ed Covney

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@Wrathbite -

I bought new parts last July-Aug "ASUS Maximus 11 Hero" - what a piece of trash. I was on the phone almost daily for 7 weeks because I couldn't turn off, the on-board Intel 630 video chip, so just about everything on the PCI bus was messed up. In Oct, ASUS finally exchanged my $280 board for their  $590. "ASUS Maximus 11 Extreme" - night and day difference.

I suspect that alone, the inability to turn off an on-board video chip when a 2nd video card is installed causes 25-50% of the crash complaints. Since 1981, IBM's hardware abstraction layer (HAL) only allows for one video card (or two mono cards) and it's BIOS is still written to F000-FFFF.

I knew NVIDIA's chief engineer (we have/had similar woodworking hobbies) and he believed that there is nothing wrong with an AMD chip using a Radeon Video card, and an nVidia card with an Intel chip - AMD and Radeon share engineering offices in Malaysia, Intel and nVidia share over here.

Memory problems? Maybe long ago, but not that I've been aware in the last 20 or 25 years.
The mother board and chipset will determine what speed memory should be operating at.
Its also best to occupy all available slots.

Two reasons to get as big a power supply as you can find and afford. I have 1000 watt'ers and when I test by turning off the power supply emergency off switch, the computer tends to run for another second or two - plenty of time to initiate an emergency shut-down.

Anyway I glad you told us about your system and I think you and I would make pair of interesting neighbors. I'm still gathering info, but I will  produce a video on RamDisks, the new NVMe drives, v390 chipsets and how they can all work together.

Regards, Ed


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Wrathbite

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OK. I'll try to shove 2 hours of MOV files in there and mix it up with screen recordings and some mp3 files, then split it all up in multiple places, cut some stuff out in sections, place every possible transition, add as many effects as possible, then do some work on the audio like fades and whatever, add some narrations, make call outs everywhere and change some colors. I'll feel like an abusive editor, but that's sort of the point. At some point however, it sounds like it  might be unfair to the program. Sort of like asking myself to do more than my body is designed to do then complain when it fails. Either way, I'll try to find the line if there is one.
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rodrigueslima2010x

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haha  sounds like the perfect mix! They dont need to be that long.  Again the fact that the crash deleted my screen recordings still makes no sense. But the MOV files were around 40 minutes total and close to 30 to 40 gigs more or less. I never counted since I never really paid attention to it but yeah. It will be interesting to hear your report from that test. 
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Wrathbite

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I tried it with 18gigs and all was well. I'm thinking I should try 40 gigs on a test drive. I am feeling a little nervous. I've never done a 2hour render before so if it is going to crash, I think I will prefer to do it on a test drive and not mess my SSD.

I suppose that if the larger MOV collection did reproduce a crash, one could always render out 1 hour into MP4 then do a second hour and then combine the mp4 for a final assembly. I wonder if that would be degrading on quality?
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Wrathbite

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Hi Ed, great info. I deliberately elected to use a CPU and motherboard with no onboard video. In this way, the Nvidia GTX1060 has full spread of the play ground.

Your points about a consumer grade system totally support my previous comments. I did a video of my system build, but I have yet to get it up online, but I will. It shows how I selected my parts and why. MSI had a compatible memory list for my motherboard, but when I saw memory on sale, I took a chance at sticks that were not on their list and had no problems.  I also run my apps and OS on the SSD and all data is on mechanical drives.  I mirror the SSD so if I get a drive failure, one button off and another on brings the system back up.

I will not return to a laptop for home use. I'll only use a laptop for portable use.

It sounds like you would be a fun neighbor also. There is a lot next door so if you are ever inclined to relocate, let me know. My other neighbor is a massive gardener. We could make fake deer hoofs and go eat fresh vegis and night. Just kidding of course. Actually, if you don't keep your car locked, he'll fill it up with zucchini and carrots the size of a boot. 
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rodrigueslima2010x

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I've been using a laptop for over 5 years for both home and portable use. I am seriously considering going back to having a desktop for some use. Maybe when I settle then and am able to figure out where I'll be living for good. Moving around every 2 years or so pretty much is the reason why I only focus on laptops. Any good laptops you guys recommend?  Or desktop systems for that matter?
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Wrathbite

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I advocate building your own although some will disagree. It will usually cost more. For one thing, you'll have to buy windows on your own, but if you were planning on Pro version then no matter. There are many great aspects if you can do it. Selecting a case with features you like is the start of it. Get a large case with lots of room inside is great also. Adding huge heat sinks so your fans stay quiet is another great quality (almost a lifestyle upgrade). 

I wish the videos of my build were online because they just might convince you to build it yourself which, like sex, I think everyone should do at least once.
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Joe Morgan

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I'm lucky enough to have never had to run a laptop. I've used them, don't like them. Screens way to small.

My primary monitor is 32" of editing real estate.With a 23 inch secondary monitor.
A high end laptop can get pretty pricey.
MSI Stealth Pro laptops seem pretty nice.

I've been running Dell computers for a very long time. Never having a major issue pop up.
My current XPS was a custom build. I talked with a "knowledgeable" salesman about my needs, etc.
I got it with one disk HD installed. With an internal capacity of 3.
I got a decent Graphics card. Theres times I wish I got a stronger one. For the most part, I haven't needed one.

You can save money building your own computer.
I prefer letting Dell do my heavy lifting. They have the resources to bring together the right components, thoroughly test them and  keep your bios and drivers up to date.
When I have issues with installed software.It's not my computer creating the problem.
My power button was failing requiring more than one press to fire it up. Dell replaced it in my home for free.Same story for the multi-card reader.It failed to recognize and read my DSLR's memory cards.
 
That's what your paying for.

Being a desktop it was easy to add extra hard drives. I started with 7200rpm disks.
Upgrading last year I installed three  1TB SSD's.
My 4 core processor is nearly as powerful as the newer ones.
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Joe Morgan

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There is nothing wrong with my consumer grade Dell XPS 8700.
I think people that build their own computers tend to create their own problems.
Dell's update utility has been keeping my computer humming along for 6 years now.

I feel the minimalist approach to computer utilization/usage is completely unnecessary. I throw the book at my computer regularly.
I currently have 223 installed programs. Requiring 117GB of installed disk space.



I often run multiple programs at the same time while surfing the web. Including while running Camtasia.

I push Camtasia hard. The last crashes I recall since Camtasia 9's release?
I was importing image sequences of hundreds of images. Adding them to the timeline and converting them to 1 frame per second using clip speed. That's a lot for my Computer & Camtasia to process.

Oh sure, having too many programs running will hinder overall performance. So I usually open other applications for a limited period of time.

There's times I run After Effects, Premiere Pro, Audition and/or Photoshop simultaneously. Through dynamic linking.

I run a 4 core i-7 processor. Which handles pretty much anything I throw at it.
So I'm fortunate in that respect.

The reasons for other people issues/crashes are long in tooth.
My graphics card was incompatible with Camtasia 2018. Same applied to Camtasia 2019. They fixed 2019 months after its release. While 2018 remains broken. My problem was not unique either, effecting many users.
After roughly a year 1/2. It was finally resolved.
Fortunately, 2018 users that can demonstrate the problem. Have the option to upgrade to 2019 for free.


Bottom line, if Camtasia is running well on your machine. Great.
If you have a problem that tech support is struggling to address. You've got a problem.

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Wrathbite

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I have read about dynamic linking, but how do you actually tell your machine to do this; what is the setup?
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Ed Covney

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The links are done among a suite of software. Put an excel spreadsheet in a word document. If linked, change data in the spread sheet gets automatically reflect in the Word document.
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Wrathbite

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That is so cool. I had no idea.  What happens to the doc if the spreadsheet gets relocated or deleted?
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Ed Covney

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You'll be given a chance to find it (the SS) or delete the link.
My daughter is an expert plus on this stuff. She runs an office that produces reports for the AF brass. But this can't happen as she controls all the documents & links - and moving files around requires IT approval
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Wrathbite

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One cannot argue with success. It's good to know the Intel is working well for you.
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Wrathbite

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So I did 18gigs of MOV with narrations, mp3 files, call outs of all types with animations, transitions of every kind, and an intro. It rendered to 1.15 hours of full resolution 1920 x 1080 creating 10gig mp4 file and no crash. I kept my email client open and 29 firefox tabs open on different pages, MSI Command Center was up, a text reader was up, windows explorer was open , and a notepad.  I also played an online shooter game while rendering. Everything ran smooth.

I noticed Camtasia in task manager was using 1.4gig of memory. Someone said you have to get past 2gigs of memory to get the crash. I'll have to try again and use at least 30gigs of MOV. That should require a lot more memory; perhaps as much and 2.8gigs.

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Joe Morgan

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So Wrathbite,

For starters, the 2 GB threshold was brought up by me. This was regarding Camtasia "8". A 32 bit program.

32 bit programs cannot utilize a lot of RAM. Typically, 2GB is considered the limit.

 

That underpowered 11”Asus you were working with has only 2GB of installed RAM. Windows is utilizing a large percentage of that.

Leaving you with less than 2GB for other programs.

Therefore, you could not exceed the 2GB RAM threshold in Camtasia 8. If you work with picture in picture videos. You can crash Camtasia 8 with little to no effort. Just add multiple tracks of media.

Here’s Camtasia 8...Windows 10 64bit...................... Crashing with no edits applied. I’m simply exceeding allotted RAM memory.



64 bit programs can/will utilize all available system RAM, if needed. This makes Camtasia 9 and newer versions different animals.

If you were to try and edit raw 8K videos from a RED 5 camera. You’ll probably want around 64 GB of RAM, with 128GB or more recommended.

 

A 32 bit operating system exacerbates the problem. If you run 64bit Windows. There’s an Operating system hack that allows for up to 4GB of RAM allocated to 32 bit programs. I’ve never tried using it.

https://www.maketecheasier.com/increase-memory-limit-for-32-bit-applications-in-windows-64-bit-os/

 

You were inquiring about Dynamic Link. This is an Adobe feature.

In short, I can send/edit Premiere Pro timeline content/media to other Adobe applications. This would include Photoshop, Illustrator, Audition & After Effects.

Same goes for After Effects, linking to Photoshop, Illustrator, Audition and Premiere Pro.

I could edit a PNG in Photoshop. One that’s being used in a title effect in After Effects.

Any applied changes in Photoshop will update on After Effects timeline.

If this same title resided on Premiere Pros timeline as well. Premiere Pro would get updated as well.

That’s Dynamic Link in a nutshell. Which only scratches the surface. Functionality goes much deeper.

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Wrathbite

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Wow!

OK, for starters, your video made my soundbar amazing. Also, I now understand dynamic linking so thank you for that explanation; it's a very useful function no doubt. Way better than editing, saving, then going back to the other app and reloading manually.

Regarding the crash, what a cool way to demo a app crashing. So is it really just that simple? As soon as I get up to 2.5gigs of memory usage, boom, my app drops out? Is that going to happen to me as a for certain?

I have 32Gigs and am thinking about adding another 32. I have never rendered anything over 1.25 hours. I am remembering now more vividly my 11" laptop and I think what I was doing was rendering down the MOV video to mp4 individually and then deleting the MOV so my memory stick would not be full. Then I was editing the mp4 files into my final video. It worked out well. But I wonder how much degrading, if any, happens when I go to mp4 and then finalize again in mp4 of the same resolution and frame rate? I didn't readily notice any degrading at the time, but I wasn't looking for it so maybe it wasn't obvious without comparison.

I want to mention that if you are ever stuck with bad power button, there are two pins on the mother board that, when momentarily connected, start the machine. This can easily be done with a screw driver or jumper clips or even one of those tiny PC board pin connecting modules (you see them on hard drives and all sort of devices where a jumper is used to select a mode). As a builder of my own machine, I have no warranty service contract. If my own power start button went bad, I would simply get a $3 momentary switch from Radio Shack or other source. I would then find the ribbon cable on the motherboard, separate the wires for the start  pins from the cable, then cut the cable up toward the old switch as long as possible, then drill a 1/4" hole in the back of the case near the edge (or top or anywhere that is easy to mount and access), install the switch, and then solder the wires to the switch. Something to keep in mind if you ever get in a jam with a bad start button.

Also, you mentioned your card reader going bad on your tower. As an option, I only use USB card readers so they are easily replaced and I do not have to commit a reader to the machine. Same for CD/DVD ROM drives. Both are easily replace for $5 to $20 or so. Something to consider if you ever build your own.



Thanks again for the great demo.
(Edited)
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Joe Morgan

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So is it really just that simple? As soon as I get up to 2.5gigs of memory usage, boom, my app drops out?
Only with regards to Camtasia 8, so Yes .

Now that your running Camtasia 2019 it will never happen.
Even if you managed to exceed total ram available, Windows would cache RAM to your Hard Drive. Which will slow the program to a crawl. But it won't crash the program.

 For most applications and editing scenarios,32GB or RAM should pretty much cover your needs. Including 4K video editing.

As far as the computer goes . It was a 19 in one media-card reader. The internal chip that ran it was the problem.Replacing the reader with a newer re-designed reader/chip was the only solution.
I prefer plugging my cards directly into the tower. I've never had any problems with a card reader in the past. My towers very close, on the floor below my desk.I can plug in a card while seated.

The power button problem was not actually the switch. The plunger that depresses it was the problem. Which is difficult to replace as designed. Dell opted to replace the top cover because its a faster repair technique.

I appreciate where your coming from
I have no background in computer repair or building. I'm comfortable replacing or upgrading components. Troubleshooting one is another issue.
I have clients.
My computer pays for itself.

With my experience. It would take me a long time to build a computer.I could make an expensive mistake.
I can earn a lot more more money working,
than I would save building a computer.

Toss in 6 years of service.
The upgraded components I installed.
It performs better now than the day I bought it.

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Ed Covney

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Hi Joe,
For my first 6 years in the Navy, I was an ET (Electronics Tech) - after 2 years of Navy schools.
It's still a hobby, building computers, repairing TVs, Stereos and old church organs. 
It's an escape from math modeling and excel, which can cause hair loss.
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Wrathbite

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I was probably confusing issues. I am on 64 bit so the 2.5gig limit is probably not an issue. I should still try to crash mine with 30 to 40 gigs of video. Curious mind and all that.
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Ed Covney

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Wr.. - What motherboard do you have?
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Wrathbite

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MSI X470 Pro Carbon. I do not know if you can still get that one or not. They now have the X570 which is more awesome.
(Edited)
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Ed Covney

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Don't need one, just wanted to look (specs) at what you had. Does it have any M.2 slots on the board? And if so are they SSD or NVMe?
(I only use SATA-3 slots for the hot swap bays, the DVD drive and an HDD.)
With 32GB, have you ever considered a RamDisk? 10-GB/s ( for real ).
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Wrathbite

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It has one of each; the NVMe and the (I guess slower) SSD. Then it also has 8 SATA ports.

Funny you asked about RamDsk. I've been using the 4Gig for years, but about 5 minutes ago, I purchased the license so I can increase the size. My HDD was very supportive of  this purchase. 
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Ed Covney

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Test everything at: https://www.userbenchmark.com/?redirFrom=userbenchmark.com&

It tests all your components and compares them with the million other folks who own your exact/similar components. Takes a few minutes and to be a could test, don't launch anything else. A year ago, it would also test the "RamDisk", but no more, it was too unfair!