Will Snagit 2 for Mac now allow scrolling captures in Chrome?

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  • Updated 4 years ago
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In my current version of Snagit, I can't do a scrolling capture on a web site in Chrome. I have to open FireFox to do that. Does Snagit 2 do scrolling captures in Chrome?
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tom.manfredi

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  • frustrated

Posted 8 years ago

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Jason Lantz, Employee

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That's a great question Tom, and the answer is yes! Snagit on Mac 2.0 supports scrolling capture in Chrome, Safari and Firefox.

That's not all the good news either. If you have a Snagit on Mac 1.0 license you're eligible to receive the 2.0 upgrade at 50% off. Check it out here: http://www.techsmith.com/upgrade/snagit

Curious about what else is in the new version of Snagit? Find more information here:
http://www.techsmith.com/snagit-mac-f...
http://www.techsmith.com/tutorial-sna...
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Vicci Conway

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I must have not done something as Chrome is not capturing autoscroll - how do I install this post-Snagit v2 install?
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Jason Lantz, Employee

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Hi Vicci,

Thanks for checking in with us about your problem. Could you describe a little more about what you're experiencing?

Do you have Snagit Mac 2.0? Chrome scrolling capture is only supported in version 2.0. If you have Snagit 1.0, you'll have to use Firefox or Safari.

If you do have Snagit Mac 2.0, do you get the scrolling capture button when you hover over it while in capture mode? Here's an example: http://screencast.com/t/Srllv9DN

Thanks again!
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Vicci Conway

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Hi, I do have the v2 trial and get no arrow for autoscroll. I'm just looking for the instructions to install it without having to reinstall SnagIt. I own v1 for Mac and will upgrade once I test this and a few other things out.

BTW, I don't like the camera in the task bar requiring two clicks to get the the all-in-one capture link - it's one more than before.

Vicci
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Jason Lantz, Employee

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Hi Vicci,

We shouldn't need to install anything to get scrolling capture in Chrome, but we do have to make sure you have scrolling capture enabled. Here's instructions on how to do that:

1. Launch Snagit
2. Click the "Snagit" menu on the menu bar
3. Select "Preferences"
4. Select the "Capture" tab
5. At the bottom of the capture preferences, you my see a button that says "Help me fix it," click this button
6. You may be prompted to enter your password. After clicking that button, scrolling capture should work for Chrome in Snagit Mac 2.0.

If the "help me fix it" button isn't there, let me know and we'll try something different.

Thanks!
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RonCs

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I, too, have the same problem, and the message in the Capture Tab is, "Scrolling capture is working," but it's not. I don't even see the gold button in the middle of the screen. I only see it in the bottom right corner, and it only captures the part of the window that is open. I'm using Snow Leopard Mac 10.6.8 and SnagIt 2.1.5. I'm getting same problem with Safari and Firefox, which used to work before I upgraded to SnagIt 2.1.5
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Vicci Conway

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Jason, thank you, this worked and all is well now. Thank you again!
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Jason Lantz, Employee

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Sounds great, Vicci! I'm glad we were able to solve your problem. Thanks for checking in with us!
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Eileen

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Not working for me.....scrolling is enabled; have Snagit 2.0 (trial) on Mac OS 10.6.8. Trying to capture a chart image from a PDF. The scrolling arrows do not appear at all...on Chrome 15.0.874.121

why would I buy 2.0 when the most common usage won't work?
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Jason Lantz, Employee

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Hi Eileen,

I'm sorry to hear that you're having issues. I'm unable replicate your problem here, so I've got a few questions for you to help us track down the problem.

First, does scrolling capture work in any of the other browsers or applications? Can you do a scrolling capture in Chrome that's not a PDF? Try a few scrolling captures in Firefox & Safari as well as a non-browser application such as Finder or Mail. Did it work for the other apps or is it failing for everything?

Second, in the Snagit preferences does it say "Scrolling capture is working" in the capture section?

You might try updating your Chrome browser as well (you can do so from the "About" box), because you're a couple versions back.

Lastly, I want to make sure we get scrolling capture working for you on Chrome, but even when we do you may still have trouble scrolling a PDF opened in the Chrome. Different browsers display PDFs differently, and it's not quite the same as scrolling a web page. Unfortunately, it looks like we're not able to do scrolling captures of PDFs in Chrome right now, but you should be able to do so in Firefox and Safari. Your best experience though, will probably be opening and capturing it in Preview rather than a web browser.

Let me know what you find from the above questions. Thanks for reporting your problem!
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RonCs

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I am having the same problem, and it's been eleven months since these comments. I am getting mixed results in scrolling feature in Safari, Firefox, and Chrome on Mac 10.6.8 OS and latest browsers, which are all up to date.
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Vicci Conway

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Hi Jason, your email to Eileen came to me. You might want to try that again.

Vicci
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Liane

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Hi Jason,

Having the same issues here with Snagit 2 on Mac. Seems like scrolling capture is enabled, but that arrow you show in your video never shows up when I capture.

I've tried all the different types of image capture (all-in-one vs. window), as well as setting a delay to see if that would work. Also tried Safari vs. Firefox.

Any ideas?
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Dr. Shannon Reece

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Jason,

I purchased SnagIt 2.0, and the scrolling capture does not work in Chrome. It does work in Safari and Firefox just fine.

Under my preferences the system does indicate that the scrolling feature is working. Not sure what else to try. I have read through all the fixes above.

Shannon
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cheryl corcoran

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just downloaded the trial version SnagIt for Mac 2.1.1. when installing i chose 'enable scrolling capture'. when i pull up 'preferences' it tells me that scrolling capture is disabled. when i click on 'help me fix it' it gives me the option to install a firefox add-on, and tells me that scrolling capture is enabled. WTH? i installed the trial version on my laptop because my husband was having the same problem on his iMac, only he doesn't have the 'help me fix it' button. we are both running the Mountain Lion os. on his iMac, i installed the firefox add-on and still get the same problem. please help!!!!
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Sean Dagony-Clark

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Scrolling capture in Chrome still doesn't seem to work... Any update?
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Michael Mays, Employee

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Hello,

Does scrolling capture work in any of the other applications?
Is the version of Snagit the most current 2.1.3? Was this version obtained through the Mac AppStore?

Problems such as these are hard to diagnose, so I would like to recommend opening a ticket with our Technical Support department. You can do that by clicking the "Ask a Question" tab at http://support.techsmith.com.
You'll have to create a new account if you've never opened a ticket before, but they will help step-through and diagnose the issue with you.

Thank you
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RonCs

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It is March 2013, and I am having the same issues as reported in this thread eleven months ago. I am getting mixed results for scrolling captures. I upgraded to 2.1.5 for Mac, and scrolling captures with the Safari browser are worse than before. I am using Firefox, Chrome, and Safari. I never get the gold scrolling icon in the middle of the page. I only get it in the bottom, right corner, and it does not scroll the entire page. I only get what is viewable in the window. I need to make pdf's of an entire window. I have scoured your site but could only find a link to install an extension for Firefox browser, which I did. That did not help. Chrome: Version 25.0.1364.152 Safari: Version 5.1.7 Firefox: Version 19 SnagIt: Version 2.1.5 for Mac
Do I need to install extensions for Chrome and Safari?
Safari used to work fine before the upgrade to SnagIt 2.1.5 for Mac
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Emilio

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It's Dec 2013, and I'm having the same issue. Using Chrome, Firefox and Safari, the full image isn't captured with the scrolling feature.

Snagit captures the top and bottom, but leaves out a chunk in the middle. By the way, I'm using the scrolling feature for LinkedIn profiles, using OS X Version 10.9, and Snagit version 2.2.0. 

Is this issue being worked on? The last response is from 2 years ago... 
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Victor Biro

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Hi, I am having the same problem with 2.2 (77123) on OSx 10.9: The scrolling arrows don't show in Chrome or Safari, it just shows me the area selection tool.

In the preferences it shows "Scrolling capture is working".

Is there a way to change the Mac OS preferences back, restart, and then re-enable them to see if that does the trick?

Thanks
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John Alton

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This reply was created from a merged topic originally titled Snagit for Mac v2.1.5 not auto-scrolling capture in Chrome v28 (beta).

Unable to get Chrome v28 (beta as of today) to auto-scroll.

Calling it out, so it doesn't become a problem when Chrome v28 is the stable release (likely soon).

Details:
• Mac Mountain Lion v10.8.3
• Chrome Version 28.0.1500.20 beta (as of 5/30/13)
• Snagit v2.1.5 (75606)

Please let me know if you need more information.

thanks,
John
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Daniel Foster, Snagit strategy lead

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Official Response
Hi all - I’m excited to let you know that we released a new version of Snagit today with a revolutionary, new approach to scrolling capture. Being able to capture tall or wide content that can’t all fit on the screen is one of Snagit’s signature features. Now we’ve taken it to the next level.

Introducing Panoramic capture, a new capture type in Snagit 4!

Since a lot of webpages (and even some desktop apps) are built differently today—with non-standard scrollbars, infinite scrolling, collapsing headers—the methods of automating a scrolling capture are less reliable. Panoramic capture, on the other hand, is pretty much bulletproof. It captures and stitches together any content that passes through the capture area. You provide the scrolling, Snagit does the capturing and assembling. (Kind of like your camera or camera app, which is why we called it “panoramic”.) Pro tip: just like with your camera, pan/scroll slowly for best results.

So one way to think about Panoramic capture is that it replaces the custom or manual scroll methods in earlier versions of Snagit. But it’s more than that. You can do things like pan around on a map or Excel spreadsheet, capturing only the areas you want people to see, and creating an image that has the size and shape of your capture. Things you could never do before...in Snagit or in any other screen capture software.

Snagit’s traditional, auto-scrolling capture is still in the product. In fact, we made a number of under-the-hood enhancements to it in Snagit 3.3.5 that were carried over into the new version. On top of that, we fixed a bug where the wrong Chrome window was sometimes scrolled when two were open at once. And we improved the way segments of auto-scrolling captures are stitched together to give improved results.

Here's a quick tutorial on where to find Panoramic capture and how to use it:

Read more about what’s new in this version

Try out the new version of Snagit for 15 days – download it here.

If you own a license to any earlier version of Snagit on Windows or Mac, you can upgrade to the latest and greatest for only $24.95 USD – see upgrade details here.
(Edited)