Win8 RTM Jing

  • 1
  • Praise
  • Updated 7 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Inactive threads; archiving to prevent necroposing

I use Jing, love it, great little program from techsmith. Thankfully, unlike Win8 CP, RC, it works just fine on Win8 RTM, with a few exceptions, one most notably is that it seems to only capture the left most monitor

Even if you move the nice little 'sun' over to the primary monitor, it will only capture the left most monitor. Frustrating, but at least it works.
Photo of zackrspv

zackrspv

  • 2 Posts
  • 0 Reply Likes

Posted 7 years ago

  • 1
Photo of Wade Stevens

Wade Stevens, Employee

  • 28 Posts
  • 0 Reply Likes
Hi zackrsvp,

Thanks for the feedback. I'm sorry you are having problems with Jing. We have been trying to reproduce this issue and have been unsuccessful thus far. At this point you should contact our support team at the link listed below.

http://techsmith.custhelp.com/app/ans...

You will need to log in to submit a support ticket. If you don't have a log in you can create one. Support should be able to walk you through some troubleshooting steps and hopefully solve your problem. The information you give support will help us track this issue down and develop a fix if needed.

Thanks
Wade Stevens
Photo of Chris Geiersbach

Chris Geiersbach

  • 34 Posts
  • 4 Reply Likes
Hi Zack,

Have you still been seeing this issue?

Thanks,
Chris
Photo of zackrspv

zackrspv

  • 2 Posts
  • 0 Reply Likes
My apologies, I have been quite ill of late, and haven't been online for awhile. The issue is resolved.

Thanks!

This conversation is no longer open for comments or replies.