Windows Media Feature Pack, Video Capture, and Snagit 13

  • 1
  • Question
  • Updated 3 years ago
Hello TechSmith Community!

I was wondering if anyone could help me with this problem, since I haven't had any success trying to fix it on my own. Whenever I try to use video capture on Snagit, this message pops up.

I've downloaded the Windows Media Feature Packs from the following two links, but the message still keeps popping up:

The forum posts I've seen all refer to Snagit 12.4.1, so I was wondering if something different needs to be done for Snagit 13. If there's any more information needed, I'd be happy to supply it, but for now I'm not sure what else to do. Thank you so much for the help!
Photo of Ayron


  • 1 Post
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of Joe Morgan

Joe Morgan

  • 8777 Posts
  • 4681 Reply Likes
I would contact Tech Support. That's probably your best option.

This is a Free Service. Submit a ticket at,

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe

Photo of Dubie


  • 1675 Posts
  • 1402 Reply Likes
You may need a different  64bit version.

This post has a different link from support  to someone that says if worked for them.
Photo of Robin Ramkissoon

Robin Ramkissoon

  • 3 Posts
  • 0 Reply Likes
Hi folks, I am posting a quick update for anyone else who searched for this topic: The latest Windows 10 update to Version 1703 (April 2017) again broke the functionality of Snagit for video recording with the same error message.

Here is the link to the latest Media Feature Pack for N edition of Windows 10 Version 1703 (April 2017) if anyone else needs it.