Windows Media Pack Dependency Bites Again!

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  • Problem
  • Updated 1 year ago
I will try and keep this succinct.

I am not a daily user of Snagit.
Every now and then, my IT staff forces a major MS update onto my laptop.
These updates (twice) have overwritten (or deleted) my install of Windows Media Pack.
Twice now, I have had the experience of Snagit simply (and silently) failing to start.


When I first installed Snagit, it rightly reminded me that there was this dependency.
After the install, however, it no longer reminds me of this.  No pop up window.


My problem is twofold:
1.  Why won't Snagit simply tell me that the dependent component is no longer there.

2.  Why doesn't Snagit just bundle this thing with their install and deal with the problem themselves as opposed to requiring the end user to ferret it out and install it.



Please fix this...somehow...soon.

Thanks!

-Roberto
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rgarcia

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Posted 1 year ago

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Ed Covney

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After IT updates your Windows 10, are they aware you have version 10-N? If IT installed the Media Feature Pack originally, they should update you to 10-N. If you installed it, then you should update 10-N here:
https://www.microsoft.com/en-us/software-download/mediafeaturepack