Windows 7 not letting me assign Print Screen for Snagit 9

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  • Updated 3 years ago
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Is anyone else unable to assign the Print Screen Key as the Hot Key on a Windows 7 machine using Snagit 9.1?
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Tony Gaimari

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Posted 7 years ago

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jchow

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I have the same problem.
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Mike Curtis, Employee

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Hello,
This article might be helpful: http://techsmith.custhelp.com/app/ans...

If not, I'd suggest that you open a case with our Tech Support team so they can look into the specifics that might be causing this. You can create an account and open a case here. They will respond within one business day.

http://techsmith.custhelp.com/app/uti...

Sorry for the trouble, but I don't know of any reason why the Print Screen key wouldn't work.

Sincerely,
Mike Curtis
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sachaweb

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Not sure if this is the same but I can't use the print screen key as I did since I installed SnagIt. It calls SnagIt and it tries to record a video, which doesn't make sense to me. I can't easily quit that video recording module. I also couldn't find a way to deactivate that option in the SnagIt preferences. I just want to use the printscreen key as I have for the last fifteen years, as a copy-paste function.
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sachaweb

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SOLUTION maybe:

- tools | program preferences: "hotkeys" tab
- under "Global Capture", you'll see "Print Screen".
- you could simply check the "ctrl" box, so that using the printscreen key while *not* holding the ctrl key will have its usual behaviour.
- if you combined it with the ctrl key it would still call SnagIt.

Again, not sure if this is the same issue asked about, and also this can be deduced from the link provided by Mike but it's a shorter explanation.
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sachaweb

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Actually you will have to check ctrl AND alt, or it refuses to assign the key...
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wilmodo

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Just discovered that Drop box wants the "prtscn" button. Still looking for a workaround...
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Perry

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I had the same problem. I removed Dropbox from my computer and my print screen functionality for calling Snagit returned.
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Diane

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Workaround! If Dropbox is installed, it takes ownership of PrtSc key. To remove this, open Dropbox settings, go to the Import tab, and select Change AutoPlay Settings. Anywhere it says "Import Photos and Videos using Dropbox", change to either "No Action" or "Ask Me Every Time". Restart SnagIt, and PrtSc should now be assigned to SnagIt.This may also work for any other program that takes ownership or PrtSc.
(Edited)
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Lisa Grossman

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Thank you!! This worked perfectly! DropBox and SnagIt don't play well together. Much appreciated.
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Lonnie Moseley

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definitely appreciated.
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Matt

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Excellent solution.  SnagIt is now able to utilize the Print Screen as a hotkey.  Thank you.
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Jeff Dormitzer

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Thanks for the Dropbox tip.  Very helpful.
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crash

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The issue is not snagit.  It's other applications hijacking the damn printscreen button.  I do not mind if the button gets reassigned as long as the offending app gives me the option to reassign it how I want.  For me it was microshits OneDisk hijacking my printscreen key and the apparently are errogant enough to not give the option to reassign it.  So GOOD BYE OneDisk.  You want to have NO MS products on my computer MS?  Keep trying to take control of my system and You will not have any products on my system even if it means going to Linux!
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nigel.belham

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There's an option to stop OneDrive from establishing a Print Screen handler
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GURIVELLI MOHANPRASAD

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Thanks for the Tip Nigel.belham
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David

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I cannot find either Dropbox or OneDisk on my Windows 10 operating system.  Is there another program hi-jacking the PrtScr button?  If I have OneDisk or Dropbox installed,  where do I find it to uninstall since I never use these applications.
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Kelly Mullins, TechSmith Employee & Helper

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Hello,
I'm not sure if this pertains to your situation or not, but, many times certain laptops and computers will hijack hotkeys and they can only be changed by booting up into the bios and changing them there.

I know others have done Google searches on getting into your particulal System Bios upon startup. Then, look at the menu section that lists the hotkeys, and see if the one you need is there. If so, change it, save it, then restart as normal. The hotkey should be free for you to use.

I hope this helps for your situation.
Kelly
User Assistance
TechSmith
(Edited)
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David

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Found a solution by happenstance...  Rebooted my PC.  When one drive wanted my login credentials, I canceled / closed the request box.  Having changed the hot key setting, went in and used the "Restore Default" setting.  Voila, the PRT Scr was again linked to Snag-it.  No need to go into the BIOS (Which I don't recommend unless you knpw what you are doing) and besides I could not figure out how to access the BIOS on a Lenovo Z50 laptop running Windows 10. 

I agree with previous contributors.  Microsoft loves to torment their users.  I find it interesting that they can remain in business.
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Kamille Mosley

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I like what you have said it brings the goodness
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Jason Pagliaro

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OneDrive is definitely causing the issue for me.
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Brian

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Found a simple fix. Open OneDrive settings, check the box to Automatically Save Screenshots, click OK. Then open the settings again and uncheck it, click OK. After that I was able to use Snagit prefs to set Print Screen as the capture key.
(Edited)
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terning

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This fix worked for me to. Thanx Brian!
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GURIVELLI MOHANPRASAD

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Thanks @Brian helped me a lot.
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sacha

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I keep clicking to stop being notified about this thread I stopped needing years ago and I get a message saying "You are no longer following this conversation." However, I continue to get notified. Please help, or tell me how to directly contact Techsmith about this.
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Sara Volk de Garcia

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How do I get to One Drive settings on Windows 10?
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Robert R., Online Community Admin

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Hi there Sara!

You will want to follow the steps shown in the OneDrive section at: https://support.techsmith.com/hc/en-us/articles/203731428-Snagit-Windows-Unable-to-use-Print-Screen

This will stop OneDrive from hijacking the Print Screen button; note that you will need to reset your Snagit hotkey to the Print Screen button after following the above steps.
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Scott Blessley

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Unfortunately in my case Dropbox isn't configured for screen shots and OneDrive isn't installed. Can I ascertain which app is binding the keystroke pair? I am able to get Snagit to use just shift+prntscrn, but my fingers are pretty accustomed to ctl+ - I must have installed something that usurped snagit's "ownership" but no idea what. It just stopped working one day.
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Kelly Mullins, TechSmith Employee & Helper

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Hi Scott,
Have you looked through your other Snagit profiles to see if one of them is assigned to Print screen?

I know this seems obvious, but, I don't know what you have tried or not tried or what error message you are seeing.

I don't have V9 installed to get the correct screenshot, but you can look in the Profile Manager area  to see what profiles are assigned - like this:




If you see one that is assigned to Print Screen, remove it and reassign it to the profile you like.

Kelly
User Assistance
TechSmith
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Scott Blessley

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I went through each profile - none have hotkeys assigned. Here's the error:
(Edited)
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Kelly Mullins, TechSmith Employee & Helper

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Hi,
I am not sure what to tell you at this point.
You might have other programs that are using that hotkey.
You might have another version of Snagit installed that has the hotkey.
A system program might have that hotkey.

I think you are just going to have to dig around on your system until you find the culprit and disable it.

In the meantime, you might just need to set a different hotkey for the desired profile.

Other people might have other ideas for you.
There is also this support article that might have some tips for you:
https://support.techsmith.com/hc/en-us/articles/203731558-Snagit-Windows-Hotkey-Problems-and-Questio...

Kelly