Windows 8 RTM compatibility

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Just wanted to pass a heads-up on Windows 8 RTM. SnagIt seems to run with no issues in the conventional Windows side at least. In the Metro apps (or whatever they end up being called) I get an hourglass on hitting "Print Screen", but nothing happens, though it doesn't cause a crash or freeze either.

Still, good that it works in the conventional Windows portion. Hopefully it will work in the Metro side as well with an update.

Bob Graham
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Bob Graham

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Posted 8 years ago

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Sean Wallbridge

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I've got RTM. While Snagit installed, it doesn't capture anything. Nothing, nada. No errors, just pops up the capture window with a blank canvas.
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Bob Graham

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Not sure what could be different. I'm using "enterprise edition" downloaded via MSDN subscription. But the 90 day trial is supposedly the same.

Are you sure you know the difference between "metro apps" and the conventional windows UI? I can't get it to do a thing in metro. That will take a re-write, and may end up being a different product even.
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Sean Wallbridge

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Lol. Yep I know the difference and I'm using ent from msdn too. Rtm. Doesn't Capture images, video or text. But doesn't error either. Suspect video driver issue except canvas is totally blank.
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Bob Graham

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Hmm. I'm using a Dell e6420 laptop, only tried it undocked so far (therefore using the basic Intel HD Graphics chip). I'll have to try it running docked with dual monitors and therefore running the Nvidia 4200m discrete graphics.

I do know that installing the latest Nvidia driver intended for Win 8 x64 Community Preview hosed my system twice now. Had to reinstall first time and do a system restore the second time.

-Bob
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Bob Graham

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Update:
Not sure what changed, but it now works in the Metro side as well. Will report back on stability. As Sean points out above, YMMV.

Bob
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Bob Graham

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Final post, unless anyone has other input.

Got home and docked my laptop, using pair of large monitors (Therefore using only the NVS 4200M graphics).

No problem doing captures in either windows or metro, from either monitor.

Using the WDDM 1.2 Microsoft supplied driver. (Machine will only boot once or twice with any other driver I've tried.)

Bob Graham
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Sean Wallbridge

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I have an update. We got it working in our office. Though I'm not loving the result but I'm working for now. My situation was a brand new Windows 8 install. Only thing not working was SnagIt (latest). However, after trying another user account on my machine (different profile), it worked in theirs. No matter what I did (uninstall SnagIt, delete user profile registry keys, etc.) I had no joy until I blew away my user profile and started over.

So, it didn't appear to be a drivers issue but somehow my profile got munged (again, clean and after recreating, didn't do anything different).

As it is early days with Windows 8, that wasn't a big deal. But if you asked me again in 6 months, I would not be impressed ;)

So, up and going on Windows 8. Happy again.
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Glenn Hoeppner, Employee

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We recently released Snagit 11.1 which includes improved support for Windows 8.

It is a free upgrade for users of Snagit 11, which can be obtained by downloading from techsmith.com or by using Help -> Check for Upgrades from within the software.

Snagit will operate on touch-screens, but has not been optimized for any touch gestures. Applications and utilities within the Start screen will lose focus when you click away or move the cursor on the screen.

To improve this experience, we recommend setting up and using hotkeys, and we've created a tutorial to help:
http://www.techsmith.com/tutorial-sna...

-Glenn

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