Windows Print Spooler does not work when SnagIt 11 installed.

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  • Updated 4 years ago
After installing your latest version of SnagIt several weeks ago my print spooler no longer worked and I was unable to print from my computer (Dell XPS running Windows 7-64 bit). When I uninstalled SnagIt things were fine but when I reinstalled it the same thing happened. Has anyone else had this problem and is there a fix for it?
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Robert Williams

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Posted 4 years ago

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Jason Eagleston, Employee

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Hi Robert,

We haven't run into a case similar to this one, but it sounds pretty bad. Something this serious is best served for our technical support team, they will be able to work much closer with you to troubleshoot and solve the issue. This is where a ticket can be opened: http://techsmith.custhelp.com/app/ask

Thanks and sorry for the trouble with Snagit, we'll get this resolved for you.

Jason
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Robert Williams

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Thank you for your reply. I did not mention that in order to get the print spooler to work again I had to reinstall windows and when I then installed SnagIt 11 and the same problem occurred again I have somewhat lost interest in putting SnagIt 11 back on my computer. If I do put SnagIt back on my computer I will use an earlier version.

Robert