Windows XP SnagIt 11 program folder in Start menu cannot be renamed

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  • Problem
  • Updated 6 years ago
  • Solved
  • (Edited)
So I just installed Snagit 11.

I'm usually not fond of the Windows XP program folder names I see in my Start menu, so over the years I've renamed and reorganized many of these program folders. My Start menu is very well organized.

Ok, so SnagIt 11 created a program folder in my start menu called "TechSmith".

I wanted to rename this folder from "TechSmith" to "SnagIt 11", which would be similar to the "SnagIt 9" folder I used to have.

Apparently when I rename this program folder, Snagit pauses on start-up and re-creates the "TechSmith" program folder.

WTF?

Why does my Start menu need to be cluttered with an unwanted program folder named "TechSmith"? Why does SnagIt forcibly recreate it?
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DT

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Posted 8 years ago

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Mike Curtis, Employee

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Hi DT,

I just confirmed this behavior on my Windows XP computer too.

This seems like a bug to me. Let me pass this on to the development team and try to get you more information. Maybe there is a workaround.

Sorry for cluttering your Start Menu!

Sincerely,
Mike Curtis
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Mike Curtis, Employee

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Hello DT,
I just wanted to follow up confirming that this is indeed a bug. At this time I don't have a good workaround for you.

While I can't promise a date, as of today we are looking into how to fix this and plan to include this fix in the next Snagit update.

I'm also going to change this from a Question thread into a Problem thread so we can better track it.

Sorry for overriding your Start menu customization,
Mike Curtis
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Steven Singleton

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Registry Key : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders
Name : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\TechSmith\
Type : REG_SZ
Data : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Utilities\Screen Capture Print

(change "Data" to what you want but must include "C:\ProgramData\Microsoft\Windows\Start Menu\Programs\??????????"

found by using "http://www.nirsoft.net/utils/regscann..."
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Tiffany Wood

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Hello,
We released an update to Snagit, Release 11.0.1 and now Snagit will no longer recreate the TechSmith folder.

In Snagit, select Help > Check for Upgrade and you will be prompted to download the free maintenance release.

Please let us know if you have any additional ideas or feedback.
Thank you,
Tiffany
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Frank Dosh

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The bug is back in 11.4.0 on Windows 7
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Paul Chang

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The new release does fix the folder issue; however, the icon for the Snagit application on the start menu is not displayed (just the generic app icon).
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DT

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Thanks, I've upgraded and renamed the folder to "Snagit 11" and I see no issues on Windows XP or Windows 7 Ultimate 64-bit.

The icons show in the start menu folder are correct, as far as I can tell.
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DT

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I upgraded to 11.4.2 (Build 263) and then renamed the startup program folder from "TechSmith" to "Snagit 11".

After rebooting, the "Snagit 11" folder remains.

The bug I reported (where the "TechSmith" startup program folder is automatically recreated and repopulated with shortcuts) I do not see happening.

For me, this issue remains fixed in 11.4.2.

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DT

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Ah, I've just noticed poor website design for this forum.  The computer has made me look stupid by replying to a comment as opposed to replying to the original post.  I mistyped into the wrong box, an annoying by-product of the stupid website design having two comment boxes so close to one another -- as well as not having a "Reply" button up top near the original posting.

Oh well ...

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