With Jing - Can only copy one image and then it crashes. Displays: Jing has stopped working. Running Windows 10. Have to restart.

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  • Updated 8 months ago
With Jing - Can only copy one image and then it crashes. Running Windows 10. Have to restart inorder to clip and copy another. What is going on?
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Posted 3 years ago

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Robert R., Online Community Admin

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Hi Eric;

Are you running Jing on a hi-DPI monitor, or do you have a standard monitor?

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I am having the same issue.  I can capture 1 picture and then the next time I either have to exit Jing and restart or Jing crashes.  I am running version 2.9.15255.  I have a total of 3 monitors (a laptop and 2 monitors) linked through a DisplayLink 4K Plug and Display docking station.  I am not sure I can give you specifics on if is hi-DPI, but here is a start. 
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Nicky Clark

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I have the same issue. I'm running a Dell XPS15 laptop with a 4k screen and an LG 4k monitor. After my first capture, if I try to do another capture Jing crashes and I have to force quit and restart the application. 
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Same issue here as the others above.  Looks like there is no fix so I'll uninstall.
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Same issue here. I use to take a photo of a couple things to aggregate a couple issues on my last PC that was an ASUS and then take one photo of all of the previous two photos to get one photo for a ticket. Now on my new HP, when I try to take a second photo Jing shuts down. I was using the same external monitor for both computers and both were on windows 10. I will say this new computer has a 4k monitor and my last computer did not. Maybe that is causing an issue?