With Jing - Can only copy one image and then it crashes. Displays: Jing has stopped working. Running Windows 10. Have to restart.

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  • Updated 4 weeks ago
With Jing - Can only copy one image and then it crashes. Running Windows 10. Have to restart inorder to clip and copy another. What is going on?
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Eric

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Posted 3 years ago

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Robert R., Online Community Admin

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Hi Eric;

Are you running Jing on a hi-DPI monitor, or do you have a standard monitor?

-Robert
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AgriGator

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I am having the same issue.  I can capture 1 picture and then the next time I either have to exit Jing and restart or Jing crashes.  I am running version 2.9.15255.  I have a total of 3 monitors (a laptop and 2 monitors) linked through a DisplayLink 4K Plug and Display docking station.  I am not sure I can give you specifics on if is hi-DPI, but here is a start. 
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Nicky Clark

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I have the same issue. I'm running a Dell XPS15 laptop with a 4k screen and an LG 4k monitor. After my first capture, if I try to do another capture Jing crashes and I have to force quit and restart the application. 
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philwarner007

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Same issue here as the others above.  Looks like there is no fix so I'll uninstall.
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nate.duker

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Same issue here. I use to take a photo of a couple things to aggregate a couple issues on my last PC that was an ASUS and then take one photo of all of the previous two photos to get one photo for a ticket. Now on my new HP, when I try to take a second photo Jing shuts down. I was using the same external monitor for both computers and both were on windows 10. I will say this new computer has a 4k monitor and my last computer did not. Maybe that is causing an issue?
(Edited)
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Kelli Schack

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I used Jing for the past 3 years. Now I can't because it crashes after copying one image. So frustrating! 
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jgrill

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I have the same issue. I have gone back to Windows Screen Snip. Please resolve this issue
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Kelli Schack

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I downloaded SnagIt but looks like you have to pay after the 15 day trial. With Windows Screen Snip, can you copy the image to a URL? Ex: https://www.screencast.com/t/CromLSbg
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Rick Stone

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Indeed that is one of the differences between the now defunct Jing and SnagIt. You do have to pay for SnagIt. But the capabilities SnagIt offers beyond Jing are well worth it.
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Rick Stone

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Note that Jing is being replaced by something called "Capture". As I understand it, it's a work in progress with more updates coming down the road.

I believe you obtain Capture by visiting ScreenCast.com, then clicking the "Launch Recorder" button once you are logged on.