Work not saving

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  • Updated 7 months ago
Trying out Snagit 2020 (up from Snagit 11) in a Windows 10  machine. When I bring a .jpg into the Snagit editor and enlarge its size (Image>Resize image) and click "Apply", the screen image is enlarged but File>Save has no effect on the disc file. 

Tried again. This time in the strip along the bottom I click the (x) of the mini version of the .jpg, it asks "Save changes to [name].jpg?" as if I haven't already. I click "Yes" and click (x) again, and it asks again if I want to save -- and this occurs over and over.

Not very useful. Anyone have an idea what's gone wrong?
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Stephen Wilson

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Posted 7 months ago

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davidlambert

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I don't know what to suggest. I just tried opening and resizing an image in my installation and used 'Save As' as I didn't want to lose the original and it worked just fine. I then edited the duplicate, resized image and used 'Save' and that also worked just fine. I also edited the image and clicked the 'Close' X on the thumbnail in the 'Recent' tray and that also saved my changes. Perhaps a 'Repair' install might help.
(Edited)
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Stephen Wilson

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Thanks for giving it a try. Guess I'll have to see if their tech support is responsive.