Working with the 2019.10 version of SnagIt has been more than a challenge. We work with PTC Windhill and Creo Parametric with constant updates. However this release of SnagIt is literally going backwards in simplicity. The New images (Callouts), Text, Highlighter aren't even close to a Professional tool. It is embarassing to send "Redlines" to fellow Engineers using this tool. It is almost straight out of Barney (the childrens cartoon) in it's appearance and delivery. The loading time, the constant Crashes after every other use, is rendering this tool almost useless. Too bad this release wasn't tested among the Populace and or Engineers. The design is geared more for the 6 to 12 year old group.