Working with the 2019.10 version of SnagIt has been more than a challenge. We work with PTC Windhill and Creo Par

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  • Updated 2 months ago

Working with the 2019.10 version of SnagIt has been more than a challenge. We work with PTC Windhill and Creo Parametric with constant updates. However this release of SnagIt is literally going backwards in simplicity. The New images (Callouts), Text,  Highlighter aren't even close to a Professional tool. It is embarassing to send "Redlines" to fellow Engineers using this tool. It is almost straight out of Barney (the childrens cartoon) in it's appearance and delivery. The loading time, the constant Crashes after every other use, is rendering this tool almost useless. Too bad this release wasn't tested among the Populace and or Engineers. The design is geared more for the 6 to 12 year old group.
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Kent.Loehr

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Posted 2 months ago

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Rick Grunwald

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I have not noticed a big change in quality of highlights, callouts etc as most of them are there from previous versions.
You CAN download the packs from previous versions if you don't already have them. Some are professional and some are cutsie but you can pick what you want

As for constant crashing, contact support 
You can Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Chat Support Hours.

You can reach the “CHAT” Support Team for assistance from

 6:00 AM to 9:00 PM ET, Monday-Friday

 Saturday from 12:00 PM to 4:00 PM ET.
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rdrines

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My experience finds Kent's comments on target.  V2019 is a move back in development because of its increase in complexity and loss of simplicity.  Its save styles display spaces are hard to distinguish the style needed.  For example, simple text alignment adjustments require a menu process instead of the previous version's Right-Click popup options. V2019 has stopped SnagIt from being an efficient professional tool.