Wrong colors

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  • Problem
  • Updated 5 years ago
The colors on my video are screwed up when I upload to screencast or view from the HTML file. I uploaded the video file to youtube and it doesn't screw up the colors. Please advise.

See the difference here: http://www.screencast.com/t/LiXuTP6ZK

https://www.youtube.com/watch?v=Eey6z7...
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Jamie Walden

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  • frustrated

Posted 7 years ago

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Kelly Mullins, TechSmith Employee & Helper

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Hello,
I have viewed these several times and I don't see a difference on my end.

What exactly are you seeing on your side?
Maybe take a screenshot of the incorrect colors and share that?

Kelly
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Jamie Walden

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The youtube color is the correct red. The screencast is orange.
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Jamie Walden

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BTW, it only changes it to orange in chrome on a PC. Works fine on Mac Chrome.
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Jamie Walden

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if you go to our website, www.americandatanetwork.com, you can see what color the red is supposed to be.
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admin

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This is still happening to me, but only on a PC with Chrome.  Firefox and IE seem to be working fine.  Was there ever an answer for this as to why?
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Josh Holnagel, Employee

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Jamie and admin,

One thing you might try is changing the H264 profile to "High".

When you're producing your video, go to the Video settings tab and set the profile here:
 

I've found that this especially helps with reds coming out a little orange.

-Josh 
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admin

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I just tried that and it didn't seem to make a difference.  What about the Quality percentage... does that matter?  One more thing, if I check the mp4 the colors are perfect.  It's only when i view it through the generated html file that the reds change to orange.  And it's only in Chrome - it's really weird that would process a standard html file differently then the others.

-DJ
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Josh Holnagel, Employee

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DJ,

The Quality percentage may indeed make a little difference. I just checked it on my end, too and you're right. I'm using Chrome 34 on Windows 7, and my reds are orange there and only there. It's just something about the way Chrome on Windows is displaying the file, apparently. Chrome has had other video display issues in the past as well, specifically clarity issues with scaled video.

I could be totally off-base, but I don't think there is anything you can do with production settings in Camtasia. You might try turning off hardware acceleration in your Chrome settings. That helped with the scaling issues I was seeing before. But that doesn't help the average viewer, unfortunately. I'm assuming you are trying to self-host the video on your own website (?)

-Josh  
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admin

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That's what I was thinking as well.  I'll just let it be, as long as it works on the other and it's not that big of a deal.  Orange just doesn't match my color scheme, but I've already wasted enough time on it.  

I'm storing it on my S3 server and using on several other web pages - not using youtube, vimeo, or the like.

Thanks for trying.

-DJ

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