Your website is sending me email, and I can't unsubscribe.

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  • Problem
  • Updated 2 years ago
I am receiving email notifications from your website. But I have no account, so I cannot unsubscribe!
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Thaddeus P. Hornbuckle

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Posted 2 years ago

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Thaddeus P. Hornbuckle

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Must I abandon my email account?
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Mal Reynolds

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Yeah, that's what I always do when I get e-mails that I don't want; set up a new e-mail account, notify everyone I have ever known about the change,  and never use the old one again. It's so much easier than setting up a rule or filter to dispose of unwanted e-mails.

First, what is "Your Website"? Community notifications are sent out from "noreply.techsmith@getsatisfaction.com". If you are getting them, then you HAVE an account either with Techsmith or Getsatisfaction (which hosts the Techsmith community) whether you remember setting it up or not. They don't just automagically pull your e-mail address out of the air or buy mailing lists from spammers. And the login to that account is most likely your e-mail address (unless you set it up via Facebook).

So you log in with the e-mail address, then when you get to the Password section go through the "Forgotten Password" option. That gets you into the account that relates to your e-mail address, and in there you can turn off the notifications.
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Thaddeus P. Hornbuckle

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Unlike most folks, I have many email addresses. I use these for various purposes, including personal/business. I probably now have TWO accounts with techsmith, with no easy way of locating the first one. Techsmith provides the most difficulties of any website I've seen: for the first step in deleting an account, one must already be logged in, so clicking the Unsubscribe link in a Community notification email does not unsubscribe, but just takes one to a login page. Catch-22, as they used to say.
I've spent enough time with this; I'll filter out the emails until it is convenient to delete the particular email account. Thanks for your reply!!
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Mal Reynolds

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You doubtless do have many addresses as do I... but obviously the one that the account is tied to is the one that is receiving the e-mails.

Still, filtering is the simplest option.