YouTube login credentials are incorrect

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  • Question
  • Updated 3 years ago
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Hello I am having a problem with Camtasia Studio. It was working fine this morning and now tonight it won't let me produce a video even tho the password is correct. I keep getting login credentials are incorrect.
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Cordero Spencer

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Posted 7 years ago

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Richard Campbell, Champion

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Are you talking about Jing? or Screencast.com? in either case you can recover login credentials. Google controls youtube logins,
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Cordero Spencer

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Camtasia Studio 8 it won't let me produce the video
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Cordero Spencer

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This reply was created from a merged topic originally titled
Why Can't I Produce A Video?.


Hello I am having a problem with Camtasia Studio. It was working fine this morning and now tonight it won't let me produce a video even tho the password is correct. I keep getting login credentials are incorrect.

Can i get some step by step on what I need to do
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Logan S.

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Hey there,

Are you using Google's 2 step verification, or have you enabled it recently?
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Cordero Spencer

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I have it turned it off I believe
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Logan S.

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Are you still seeing the issue without it on?
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Cordero Spencer

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yes i am
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Filipe Guerreiro

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Try with your email. I was having the same problem. Then i used the email insted of the user and it works. Hope it helps mate ;)
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Jake

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I had the problem until i singed in with my email, not my username.
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Cordero Spencer

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thx u Jake that actually worked :)
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Kevin Gue

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Same problem, but neither my gmail username or youtube username work.
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throw2k

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If you're using 2-factor authentication on your Google account, you will need to create an application-specific password for Camtasia to upload to Youtube.

For instructions see:
https://support.google.com/accounts/a...

For user name, I used my Gmail address
For password, I used the application-specific PW generated by Google.

This solved it for me.
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Tamra Trowbridge

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I am getting this message trying to upload video from Camtasia.  I tried everything including an application-specific password and still get message.  Now what?

(Edited)
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Clark

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Yep, same issue here.  It was working before the latest Camtasia update.  I was using 2-step, but turned it off in order to simplify the Camtasia login.  Still no dice.  I've tried using my gmail login as well as my old YouTube username.  No dice.  

I know my password, and my password is working correctly on Gmail and YouTube services.

What else can we try?
(Edited)
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qsearch

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Luis Antonio Tejeda

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The same happened to me, and I could fix it with this tip. Thank you!
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Vicki Michelle Webster

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This did not work for me. Nothing has worked for me. This is so frustrating. It took 5 minutes to create the video and now I've spent an hour simply trying to upload it. I do not have 2 step verification on. I have set the less secure feature.
(Edited)
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Fred Grover, Champion

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Are you able to manually upload the created video to YouTube and have you tried the 2 step verification ? Let us know and if all else fails I would suggest putting in a support ticket to have TechSmith take a look into for you. I have provided The support information is below.

TechSmith Support Information

http://support.techsmith.com/


Phone: +1.517.381.2300
Toll Free: 800.517.3001
(U.S. & Canada Only)
8:00 AM to 7:00 PM EST Monday through Friday

Let us know and sorry for your problems. Thanks for posting and have a great day/night. Let us know as the feedback helps us to know if it has been resolved and how if it got resolved.
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Kelly Mullins, TechSmith Employee & Helper

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Hello,
For those currently having trouble uploading to YouTube via the Share option, can you please make sure you are using Camtasia Studio version 8.5.2?

If you still have trouble after upgrading to version 8.5.2, please let us know.

Kelly
User Assistance
TechSmith
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Fred Grover, Champion

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Kelly I can verify that I have had no issue when I try to upload to YouTube using the latest version of Camtasia Studio 8.5.2 Build (1999). Just wanted to give some input and response back on this subject.
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Captain Marvelous

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I know i'm super late but i want to help. I was having the same problem as you using windows movie maker though. It kept telling me the password or username was incorrect even though it was correct. I solved it by going to my youtube security settings and turning on "Allow for less secure apps". The movie maker application wasnt secure enough so the youtube account wouldnt let me log into it from there. Once i turned that on i had no problem signing in. Hope it's the same for your problem
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support

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i'm currently using build 8.6 and i'm not able to get past the first screen where it asks for email address. read up that there is an issue with windows 10, edge and camtasia studio 9, but i'm able to log in to accounts.google.com with windows 10 and edge with no issues.