I uninstalled and reinstalled snagit 11, but that didn't help.
I am using Windows 8.1, but also use 8.1 on another machine which does not have this problem.
I have searched the web for similar problems in snagit or windows but can't find any help.
When I set the overall display size to large, then Snagit zoomed in during captures:
When I reset it to normal it worked OK again:
Note: It was set to normal when all this started - but changing the setting definately had an effect on snagit.
Windows 8.1 and SnagIt 18.104.22.168
It is disappointing that there have been no official responses from TechSmith after 3 months.
We shouldn't have to give up sharp text all the time to get decent screen captures from time to time.
If you are still having the issue, please fill out a survey here http://bit.ly/1ExOMaU in order to help us further diagnose the issue.
Ray Yuen inspired me (my laptop runs in german, i hope my translations in english of the options guides you still through), right mouse on my desktop - Graphic options (Grafikeigenschaften) - display in (first option, Ausgabe in) - enlarged desktop (Erweiterter Desktop) - Monitor + integrated display (Monitor + Integriertes Display). it was before vise versa (integrated display + Monitor).
After changing, snagit worked, yet my 2 monitors were switched after this, but i could manage this with right mouse on my desktop - display options (Anzeigeeinstellungen) - i just had to drag one monitor to the other side, then it was ok.
I had to re-install Snagit 8 on 10.
Tried to "snag a screen" of a receipt in Firefox. ALL of receipt is visible.
Snagit, I Assume, ZOOMS in on my screen and CHOPS OFF THE RIGHT SIDE and only CAPTURES about the left half.
Tried ever setting in Snagit and was never able to see the right side due to Snagit ZOOMING in.
Window 7 of my copy NEVER DID this.
I've found a solution to solve this problem in Windows 10.
Go to the location where the Snagit executable is located (in my case it is C:\Program files\TechSmith\Snagit)
Right click on the Snagit executable and select the Compatability tab
Select "Disable display scaling on high DPI settings"
Restart Snagit and check if it works.