zoom during capture

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When I initiate a capture, my screen sooms in about 25% so everything is larger before I select the area to capture.

I uninstalled and reinstalled snagit 11, but that didn't help.

I am using Windows 8.1, but also use 8.1 on another machine which does not have this problem.

I have searched the web for similar problems in snagit or windows but can't find any help.

Any ideas?
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AL Hart

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Posted 6 years ago

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Photo of psteen


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You guys are welcome, glad to be of help solving this problem.

Photo of Robert Bjørndahl Norby

Robert Bjørndahl Norby

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Solution for Jing (and based on other comments here, other tools as well). Just re-stating previous comments about this, in more detailed steps:

Main action: Change text/app size (to any size), then change settings back to where you had them.

Steps (Takes 1-3 minutes):
1 Rick click your desktop, and choose Display Settings
2 Scroll down until you se "scale and layout" or "text size" - depending on your windows version. You probably have it set to "125%(recommended". 
3 Change the size/scale to something else. 
4 Hit "sign out" above the dropdown menu where you changed the size. Alternatively, you can also just restart the computer; It will have the same effect.
5 Log back in, and go back to the same place in Display Settings.
6 Change the size settings back to where you had them (or where you want them to be). 
7 Sign out/in one last time for the effects to take place. 

Now zooming issues when capturing pictures with Jing should be gone.
Photo of bagee18


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This works...